Customer Support FAQs
When is Customer Support available?
WYLDKUSTOMZ customer support is typically available 7 days a week with the exception of regional holidays, focusing on assisting our global community with their rugged biker jewelry questions.
How soon should I expect a response from Customer Support?
We aim to respond within 24 - 48 hours. Response times may vary depending on support volumes. We do our best to prioritize urgent matters.
We greatly appreciate your patience as we attend to all support requests in a timely manner.
I haven't received a reply to my email yet. What should I do?
If you are waiting for a reply and it has been more than 24 hours since you initially contacted us, we would recommend checking your email spam folder for emails from info@wyldkustomz.com as we have likely already responded.
Can I talk to a designer about a specific 925 silver piece?
Absolutely. If you have technical questions regarding our handcrafted jewelry techniques, material authenticity, or the unique "aged finish" of our pieces, please specify "Technical Inquiry" in your email subject line.
Do you offer support in languages other than English?
Sure. While we primarily communicate in English to serve our core markets in the United States and Europe, we also assist our international brothers and sisters from all corners of the globe.