Returns & Exchanges Policy
RETURNS & EXCHANGES
Every WYLDKUSTOMZ piece carries our limited Lifetime Guarantee against defects in materials or craftsmanship. Please see the warranty policy for coverage and exclusions.
Returns
- New, unworn, non-customized WYLDKUSTOMZ jewelry may be returned within 30 days of delivery. Items must include their original packaging.
- Before sending a return, email info@wyldkustomz.com with your order number to receive authorization and return instructions.
- Custom, bespoke, personalized and engraved jewelry is final sale and cannot be returned or refunded.
- Customers are responsible for return shipping costs. If a return is due to a manufacturing defect, WYLDKUSTOMZ will cover the return shipping fees. Please contact us first so we can arrange the return.
Exchanges
Size exchanges for eligible non-customized items may be requested within 30 days of delivery, subject to availability. Customers cover any price difference and shipping. Design or style changes are not accepted as exchanges after a design has been approved.
How to return your item
After your return is authorized, pack the item securely and write your order number clearly on the outside of the parcel. Use a trackable shipping service. For security, do not write “JEWELRY” on the package.
Authorized return address:
Florence
12301 Melbourne Dr
Rancho Cucamonga, CA 91739
United States
Phone: +1 909-699-3858
Please obtain authorization before sending an item to this address.
Inspection & refunds
All returned items are inspected on arrival to confirm eligibility. Approved refunds are based on the original purchase price and issued to the original form of payment. Refunds are typically processed within 3–5 business days after approval; your bank may take additional time to complete the transaction.
For return, exchange or warranty assistance, contact info@wyldkustomz.com.