Order Confirmations
The moment you hit "Complete Purchase," our system begins the process of securing your handcrafted 925 silver jewelry. An automated confirmation is your digital receipt and the first signal that your legacy is being forged.
Will I see my jewelry before it is shipped?
Yes. To ensure your 925 sterling silver jewelry meets your expectations, we will record a video of your actual finished piece once production is complete. This video will be sent to your email for your final approval.
What if I have custom engravings or personalized details?
The video confirmation will specifically highlight any bespoke engravings you requested. We want to ensure that every detail is forged exactly to your specifications before its shipment.
How does the email confirmation work for shipping?
After you receive the product video via email, simply reply to confirm everything is correct. Once we receive your "green light," we will immediately arrange the shipment.
I haven’t received my product video yet. How long does it take?
Since every piece is handcrafted and hand-polished, the video is usually sent within our standard production timeline (typically 2–3 weeks).
If your journey is on a tight schedule, feel free to check in with our support crew.
Why didn't I receive an order confirmation?
Please check your spam/junk folder or verify the email address used during checkout.
If it’s still missing, contact us at info@wyldkustomz.com so we can ensure you receive your future production updates and videos.