PROMOTIONS
Information on how to use discount codes, seasonal promotions, and terms regarding our special offers.
Where can I get a discount code?
Discount codes are not available upon request and are subject to specific eligibility.
To secure exclusive offers and stay updated on our latest promotions and sales, we recommend signing up for our marketing emails and following our social channels on Instagram and Facebook.
How do I apply a discount code?
Enter your code in the "Discount Code" field during the checkout process.
The total will update automatically before you finalize your payment.
Can I use multiple discount codes on one order?
No. Our system only accepts one discount code per order.
Promotion codes cannot be combined with other offers or automatic site-wide discounts.
I forgot to apply my code. Can you add it after I’ve ordered?
If you contact us within 12 hours of placing your order, we may be able to apply the discount manually.
Once the order has been processed or the Product Video Confirmation is sent, we cannot retroactively apply codes.
Why isn’t my discount code working?
Common reasons include:
The code has expired.
The items in your cart are excluded (e.g., Custom/Bespoke pieces or Limited Editions).
The minimum purchase requirement has not been met.
Do you offer a "Welcome Discount" for new members?
Yes. Join our inner circle by signing up for our newsletter to receive an exclusive discount on your first purchase of 925 sterling silver gear.
Are custom items eligible for discounts?
Typically, Bespoke and Customization services are excluded from standard promotions due to the additional artisanal labor and materials involved.