Returns & Refund FAQs
Focus on the process of returning an item for a refund.
How do I initiate a return for a refund?
To start a return, email our crew at info@wyldkustomz.com with your order number. Once authorized, we will provide the return shipping address and instructions.
Who covers the return shipping cost?
Customers are responsible for return shipping fees. If the return is due to a manufacturing defect, we will cover the costs.
We recommend using a trackable service, as WYLDKUSTOMZ is not responsible for lost return packages.
Can I return a custom or engraved piece?
No. All bespoke, personalized, or engraved 925 silver jewelry pieces are final sale and cannot be returned for a refund.
What is the status of my refund?
Once your gear is received and inspected, we will process your refund.
It typically takes 3–5 business days for the funds to reflect on your original payment method.