Unexpected Order Cancellations
While we strive for a smooth ride from checkout to delivery, certain circumstances may require us to cancel an order. If this happens, we sincerely apologize for the inconvenience.
Why was my order unexpectedly cancelled?
There are a number of circumstances that may result in your order being cancelled. If this has happened to you, we sincerely apologize for any frustration this may have caused.
Please note the following regarding cancellations:
Refund Process: A full refund is submitted at the exact time of cancellation.
Payment Method: All refunds are returned to the original payment method used, including gift cards.
Timeline: Depending on your financial institution, it typically takes 3 to 10 business days for the funds to appear in your account.
Common reasons for unexpected cancellations include:
Fraud Order Cancellations: Our security system may flag an order if billing information does not match or if the transaction is deemed high risk. This is done to protect both the customer and the brand.
Unexpected Stock Shortage: Due to high demand for our handcrafted 925 silver jewelry, an item may occasionally become unavailable before our system updates. If we cannot produce your piece in time, we will cancel the order and notify you immediately.
My order was cancelled, but I still see a charge on my card. Why?
What you are seeing is likely a pending authorization from your bank. When you place an order, your bank places a temporary hold on the funds.
Once a cancellation is triggered, the funds are released immediately on our side. However, your bank may take 3 to 5 business days to process this release and reflect the updated balance in your account.