Warranty FAQs
Does WYLDKUSTOMZ offer a lifetime warranty?
Yes. We provide a Limited Lifetime Warranty against manufacturing defects.
As long as you own your handcrafted silver ring or pendant, we will ensure its structural integrity remains as bold as the day it was forged.
My silver jewelry is starting to look "darker." Is this covered?
No. Oxidation (tarnishing) is a natural characteristic of 925 sterling silver and is often part of our signature "aged finish."
This is not a defect. Please refer to our CARE & MAINTENANCE GUIDE for tips on maintaining your jewelry’s edge.
What happens if my jewelry breaks during a ride or adventure?
While our gear is rugged and substantial, it is not indestructible.
Damage resulting from accidents, drops, or improper care is not covered by the warranty. However, we offer repair services for a fee to help you get your gear back on the road.
How do I file a warranty claim?
Email us at info@wyldkustomz.com with your order number, a description of the issue, and clear photos of the defect.
Our crew will evaluate the claim and provide instructions for repair or replacement.
Do I have to pay for shipping for warranty repairs?
For confirmed manufacturing defects within the first 180 days of package delivery, WYLDKUSTOMZ will cover the shipping costs.
After this period, the customer is responsible for shipping the item to our workshop for evaluation or repair.